Terms and Conditions

1. Orders & Payment

• All prices are in AUD and include GST where applicable.

• Full payment is required before production begins for online purchases.

• Custom and made-to-order pieces require a non refundable 50% deposit before production begins or full payment of the gemstone.

• Custom and made-to-order pieces are non refundable once production starts or gemstone sourcing is finalised.

2. Production & Shipping

• Most pieces are made to order and take 2–4 weeks to complete.

• Shipping times vary depending on location. Tracking will be provided.

• We are not responsible for delays caused by postal services.

3. Returns & Exchanges

• Due to the handmade nature of our jewellery, we do not accept returns for change of mind.

• Exchanges may be accepted within 14 days of delivery if the item is unworn and in its original condition.

• Custom and personalised pieces such as special sizing cannot be exchanged or refunded.

4. Repairs & Warranty

• We offer free repairs for any faults due to craftsmanship within 6 months of purchase.

• Repairs due to wear and tear or accidental damage may incur a fee.

• Customers are responsible for return shipping costs for repairs.

5. Materials & Care

• We use Australian and recycled precious metals wherever possible.

• To maintain your jewellery, avoid exposure to water, chemicals, and impact.

• Detailed care instructions are available on our website.

6. Privacy & Data Protection

• We respect your privacy and will never share your personal details with third parties.

• Your payment details are processed securely.

7. Contact

For any questions or concerns, please contact us at hello@momokohatano.com