FAQs

What's my ring size?

The most accurate way to measure your ring size is to go to a local jewellery store or jeweller and ask to get your finger professionally sized. Another way is measure the circumference and diameter of a ROUND ring that fits you and compare it on the Ring Sizing chart provided on this website. 

 

Where is it made?

All Momoko Hatano Jewellery is made in Sydney, Australia by Momoko.

 

What forms of payment do you accept?

We now have Afterpay, and we also accept PayPal, credit and debit cards; Visa, MasterCard and American Express.  

Tell me more about your sterling silver?

Sterling silver is high grade silver that consists of 92.5% pure silver and 7.5% of other alloys. This combination makes the silver durable and beautiful. All of the silver and gold in Momoko Hatano's jewellery is Australian sourced where possible. This means majority of the silver is 100 % recycled sterling silver from an Australian metal merchant or mined in Australia This ensures the quality of the metal and the mining processes meet Australian standards unlike some "sterling silver" from overseas that may consist less silver and produced in a way that is environmentally and socially unethical.

 

Tell me more about your Diamonds?

All of our diamonds are conflict free as we only use Australian diamonds from the Argyle mines in WA or reclaimed diamonds that have been up-cycled from vintage and antique jewellery. Reclaimed diamonds are equally beautiful and bright as brand new diamonds, some have been recut from an older design to a contemporary design and some have been re-polished. Diamonds are the hardest on the MOH’s scale, meaning they are the hardest natural precious gem on earth, it is rarely scratched or chipped. In our view, reclaimed diamonds are the most environmentally responsible because this means there is no need for new mines and that's why we like to use them.

 

When will I receive my order?

Please see Shipping and Returns policy.

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